Terms of Service

What HardLaunch is

HardLaunch is a workspace for building and running a business. It can create and host your public website, draft content with AI, and keep your brand, customers, offers, schedule, invoices, and documents in one place. HardLaunch is operated from the United States and is currently in an early-access stage, which means features can change quickly.

These terms are an agreement between you (the business owner or team member using HardLaunch) and HardLaunch. By creating an account or using the product you accept them.

Your account

You need an account to use HardLaunch, and you are responsible for what happens under it. Keep your sign-in method secure, and only invite teammates you trust. They can see and edit the businesses you share with them.

You must be at least 18 and able to enter contracts to use HardLaunch for a business.

Plans and what they cost

HardLaunch has three tiers, priced per business. Free ($0) lets you go live and take your first customers: publish your website to a hardlaunch.dev address, use products and services, scheduling, and customers, and take public enquiries, bookings, and invoice payments. Your first 5 enquiries shared across your website and customer agents, your first booking, and your first emailed invoice are included. Launch ($19 per month, or $190 per year) removes those volume limits rather than unlocking the core tools: enquiries, bookings, and emailed invoices become unlimited; your published site can show its built-in site agent that answers visitor questions; you can import your real Google reviews and connect a custom domain, with domain registration sold separately. HardLaunch Pro ($49 per month, or $490 per year) adds everything in Launch plus advanced agents that can act on your workspace for you: a connected agent can read your business data on any plan, but operations that change the business require Pro. Pro also adds Documents, Visibility, Brand, Content and content automation, public calendar feeds and Google Calendar sync, AI image generation, and more than one business in the same account.

Those are the prices for a subscription bought on the web, billed in US dollars per business through Stripe. A subscription bought inside the iOS app is sold and billed by Apple instead, and the price shown in the App Store may differ from the web price. A plan gives your business the same capabilities either way, so subscribe one way or the other for a given business: an App Store subscription and a Stripe subscription for the same business would each charge you.

AI generation is metered each calendar month: Free includes 25 generations, Launch includes 150, and HardLaunch Pro includes 500. Included generations reset each month.

Publishing your website and collecting invoice payments are included on every plan, Free included; what Free caps is volume: the enquiries, bookings, and emailed invoices listed above. Connecting a custom domain requires Launch or HardLaunch Pro, and registering the domain is a separate purchase. Every plan includes one business of your own. Creating an additional business in the same account requires HardLaunch Pro; we count only the businesses you own, so a workspace someone else invited you to does not use up your included one. Each business you create is billed separately on its own plan.

For a subscription you bought on the web, Stripe handles the money. Web subscriptions are available billed monthly or yearly; a yearly subscription renews for another year at a time. You can switch between Launch and Pro, or between monthly and yearly billing, at any time from Settings → Billing; plan changes are prorated by Stripe. You can cancel any time, and your plan stays active until the end of the period you paid for. If a renewal payment fails we keep everything online while Stripe retries, and we email you so you can update your card.

Subscriptions bought inside the iOS app are billed by Apple, and they are managed in Settings on your device, under your Apple Account. That is where you change the plan, turn off automatic renewal, or cancel. Each plan renews automatically for another billing period, charged to your Apple Account, unless you turn renewal off at least 24 hours before the current period ends. A renewal that fails is Apple's to handle: Apple decides how long it retries and when the subscription lapses. We can see the subscription and the access it grants, but we cannot change, cancel, or refund an Apple purchase for you. Cancellations and refund requests go to Apple.

However you paid, when a paid plan ends your workspace stays but its paid capabilities turn off until you subscribe again.

Getting paid by your customers

Invoice payment links are processed by Stripe through your own Stripe account, which you connect from HardLaunch. Money your customers pay goes directly to you. HardLaunch never holds, receives, or transmits your customers' funds. Stripe's standard processing fees apply and are set by Stripe; HardLaunch does not add a platform fee.

Refunds, disputes, and payouts are handled between you, your customers, and Stripe under Stripe's terms. You are responsible for the goods and services you sell, for your prices and taxes, and for complying with Stripe's connected-account agreement.

Your website and your customers' data

Content you create in HardLaunch (your website, brand assets, invoices, customer records, and documents) belongs to you. You give HardLaunch permission to host, store, process, and display it so the product can work, including sharing relevant business context with our AI provider to generate drafts you asked for.

When visitors submit your website's contact form, you are responsible for that relationship: respond honestly, honor your local consumer-protection and privacy laws, and only use their details to handle their request. HardLaunch stores that data for you as a processor, as described in the privacy policy, and publishes a privacy notice on your site that tells visitors how their form details are used.

Acceptable use

Don't use HardLaunch to publish or send anything unlawful, deceptive, infringing, or harmful; don't misrepresent who you are or claim a business you don't operate; don't try to break, overload, or probe the service; and don't use the AI features to produce spam or content you'd be unwilling to put your business's name on. We can suspend or remove sites and accounts that break these rules, and we may reclaim web addresses that squat on names you have no rights to.

AI features

AI drafts are suggestions, not professional advice. Review everything before you publish or send it. You are responsible for the final content. Prompts and generated drafts are kept for 90 days so your history works, then deleted.

Leaving, exporting, and deletion

You can export everything HardLaunch stores for a business as a single file from Settings, and you can delete a business or your whole account from Settings at any time. Deleting is permanent: it removes your data from our database, deletes uploaded images, and cancels the business's subscription.

Service quality and liability

HardLaunch is provided as-is while in early access. We work to keep it fast and available, but we don't promise uninterrupted service, and you should keep your own copies of anything critical (the export tool is there for that).

To the fullest extent the law allows, HardLaunch is not liable for indirect or consequential damages, lost profits, or lost data, and our total liability for any claim is limited to the amount you paid HardLaunch in the three months before the claim. Nothing in these terms limits liability that cannot legally be limited.

Changes and contact

We may update these terms as the product evolves; if a change meaningfully reduces your rights we will tell you in the product or by email before it takes effect. Questions go to support@hardlaunch.dev.